List of William Hill complaints (williamhill.es )

I have had my bet365 account blocked for no apparent reason (obviously making money). I talk to customer support and they send me to read the bet365 regulations to justify the closure. The account is verified correctly, and they don't ask me for any kind of documentation.

Hello, last Friday, August 5, 2023 I made 3 bets that turned out to be winning in my favor at the William Hill house. Three days later these bets are still not settled, telling me both by chat and by email that the match is under investigation by the organizing body. I have checked all the possible websites regarding the match and that league and I have not found that any type of investigation is being carried out, so it makes me assume that William Hill is carrying out an abusive action against me. To verify this, I am sending you the images and the bets to which I am referring that demonstrate this case. I hope that this can be resolved satisfactorily, greetings

My account was blocked when I requested a withdrawal of $20.. They asked me for a proof of address that they accepted it and extracts of 3 dintintas cards.. I could only send extracts from two of them and the other was a cajamar e-shopping card which I can not ask for the extract since it no longer exists.. From the william hill casino delete all the cards and only leave the current one with which I always deposit and withdraw the money. I hope that they will give an answer and unblock my account and that they will delete from the system the cards whose I have deleted from both the cajamar bank and the william hill casino.. Thank you and I look forward to solucion. (IT'S NOT ABOUT THE MONEY.. IT IS BECAUSE OF THE FACT THAT TO DEPOSIT MONEY THEY DO NOT NEED SO MANY REQUIREMENTS BUT TO WITHDRAW EVEN A MINIMUM SUM THEY ASK YOU FOR THINGS THAT NO LONGER EXIST).

I started at WH a few days ago with a deposit of $375 to be exact, in a few days I have bet a couple of times on football and doubled my deposit. Now I was with F1 and I have neither lost nor won with two bets that I threw out. Now they won't let me bet even $1 and they tell me it's for risky behavior. Gentlemen, I have only made bets of $120, $60 and $30 but they are not even 10 in total. It's funny to me that they restrict me because I'm supposed to be a winner and then I see people with gambling addiction out there who don't have their account closed even if they ask for it

Administrator's comment

Bookmakers can put the limitations they deem appropriate.

I have been at William Hill for more than two years and overnight I realize that a tennis match at Roland Garros appears to me a limitation on the amount to bet. I thought it was a mistake and the next day I try it in another match and not leaving contact with William Hill by chat and they tell me that they no longer let me place sports bets. within your platform. That I have violated the t&CS of this page https://williamhill-es.custhelp.com/app/answers/detail/a_id/8978/kw/uso from the website. And that they are not going to give me any kind of explanation about it. I would like to know if you can help me with this problem. Greetings and thank you very much for your time.

Administrator's comment

Bookmakers may impose such limitations as they deem appropriate according to their terms and conditions.

Yesterday in the match played between Argentina and Italy, my bet was card to player Otamendi (correct) and shots on goal by the players Messi and Lautaro Martínez (correct) I bet 80e to win 550e waiting for the closing of the match and they do not give me the won bet, until this morning they make me annulled when this won are scammers.

Administrator's comment

We have no response from the user.

I have been waiting for $ 20 for a while, I have been using the app for quite some time but it had never happened to me, besides it is impossible to contact them, I hope they can solve it as soon as possible

Administrator's comment

We have no response from the user.

They annul a winning bet for me, significantly reducing the combined profit in a stopped and resumed match at the end of the day. The bet (both score) was well underway in the 37' minute (when the light went out) of match 0-2, its final result was 1-2, a steal... However, when they make the (very frequent) mistake of listing wrong events on the day that cause you to contemplate them to bet and it turns out that they play the next day etc... they do not allow their cancellation or correction. I have been with them for several years and this is the last, they have more and more failures.

Administrator's comment

The bet is correctly voided.

Email sent to customer service. Hey. As a user of your sports betting website I request the payment in balance of a bet made through your page. As they tell me through the chat the bet is not winning. When I place the bet a 3-3 result appears (football match) and the relevant odds I placed a bet which for 20 minutes the result varies in my favor 3-4, to surprise that at the end of the match it is given to me as a loss.I open chat for complaint and answer is: That before making a live bet I must contrast in other apps the result before betting. Contact several times through chat they go over the topic, I send email and there is no response at all. I have screenshots of the whole betting process and chats.

Administrator's comment

The bet has been determined correctly.

William offers promotions with safe bets. That is, if you miss it, you will be awarded another free bet of the same amount. Sometimes in what they call Scratch of the Day. It turns out that on several occasions when they have to grant you the free bet they say that you have not signed up for the promotion. I have saved screenshots in which you can see that I am indeed targeted. They are scammers, with this excuse they have already stolen $ 200 from me.

Administrator's comment

We cannot help with bonuses and promotions, as they are exclusive to bookmakers.

Hello a friend who is Romanian nose if that has something to do, he has been stuck in william hill about $ 500 and now the poor man wins a bet of 900 and does not let him withdraw they ask for a thousand papers he sends them and they ask for something more always now that he sends the signed credit card that you will tell me how you sign a card a shame the truth

Administrator's comment

Users must submit all the necessary documentation to verify the account.

Today 03/30/2023 since this morning it will not let me access my WILLIAMHILL account I am logged in and to date I had had no problems accessing

Administrator's comment

Solve.

On March 7, I withdrew a bet of $ 111 and today, March 15, I still haven't reached it. I have marked the target of preference so that they can ask me for the withdrawal. And it says that everything is already done.

Administrator's comment

Solve.

I made a bet of 5 NZD and I closed the bet, with a net profit of 28.46, after a while bet has taken the money from me and they tell me that no bet comes out, when to me in my history if it comes out, I would like to know what I can do about it

Administrator's comment

We have no response from the user.

Good morning. I have a withdrawal of $10,000 pending. Before to lower withdrawals and no problem. Now they tell me that everything is correct unless my contact matches with another user. I indicate that I have not given my mobile to anyone, and no family member is on any account. They tell me that it is correct, and that in 24 hours it will be effective. It's been 72 hours and nothing. I have read that it is taking between 2-3 weeks for it. If in the conditional it puts in less than 24 hours if everything is verified, if they fail to comply is it reportable? A part. I have claimed that person puts my contact without my permission, and how they let you register it if there is already another who has it. I think they are excuses to park the payment, cancel it and keep playing. Since in smaller quantities they did not hit me, and the phone thing is the first time they have told me since 2016 that I am. They say it's for my safety. I'll call again this afternoon. To collect fast, but to pay... Besides, if the phone matches, what they would have to do is verify with the other account and they would see that the contact is not theirs. Neither the id is the same nor related to me. I'm waiting for an answer. Greeting.

Administrator's comment

We only accept one complaint per bookmaker and user.

Very pleased my name is jorge alvarez,, I have been more than a week that my account is verified and my money is released to continue making my bets or collect,, it is already taking a long time its verification I get to this last point if you can help me by this means,, so as not to go to the last instance that would be to file a complaint with the superintendence of industry and commerce (coljuegos) my user is jorgiito90 I hope your help thank you. Ticket #A2VMB Ticket #PD1YW Ticket #EWQWE

Administrator's comment

We can only help with William Hill New Zealand complaints.

Good afternoon, three days ago I created an account at this bookmaker, I was able to place two bets and they have blocked my account for identity verification reasons, there is even perfect. I cannot withdraw money or place bets. He submitted all the documentation again, in turn, they open me so that I can withdraw money from my account but I can't bet, because they tell me that the documentation is not verified yet. He presented evidence of the conversation with an operator of the bookmaker. I have more screenshots but I can't put more than three. Could you help me?

Administrator's comment

We have no response from the user.

Hello good on September 2, 2021 I made several bets on a tennis match different ITF results where to close breakdowns and bet again and win some from that day after sending a thousand papers to verify my account according to them that was already verified after a month to return my balance of 710 $, and be pending 4 bets with value 525 $ pending payment 700 pending payment 360 pending payment 425 pending payment I always receive the same answer after all these months of research that I have New Zealandr I am very tired and I have decided to seek help it is incredible the way they treat when you win are many months same answer are (investigating we can't do anything, it's not up to us please I need help

Administrator's comment

Solve.

Today they have faced inter milan vs juventus, I have bet 170e that Milan won and so it has been, he has won in overtime and I get that the bet is lost

Administrator's comment

The bet is well determined, since the bet on the winner of the match is at 90 minutes.

On the 29th I made a withdrawal from my account (5 figures) and they have been giving me long since yesterday. That if they have gone to the collection department, that being a holiday everything is going slower even if there are people on duty. On Monday I made another withdrawal of $990 and two days later I had it in my account. How should I proceed? I have been pending since the 29th in my withdrawal history.

Administrator's comment

We only accept one complaint per user and bookmaker.

A few days ago I made an account at WH, and deposited twenty NZD for paysafecard, and the next day I realized that they had blocked my account and I did not have access to it. I spent several days trying to get it fixed, and they asked me all the time for a selfie with my ID and a bank statement, and after several days throwing it back, they unlocked it for me. And two days later I re-entered 10 NZD through a visa, to save that payment method, but the next day I already tried to take out those 30 NZD and I find that they tell me that they need the same papers that I already sent but now with notary stamps, something that seems to me an abuse and something absurd, besides that I am a 19-year-old student and as normal I don't and can't go to a notary for that. In conclusion they have 30 NZD mine held and it is impossible for me to recover them and I don't know what to do

Administrator's comment

We have no response from the user.

I requested a withdrawal on 2/16/2021, and to date said withdrawal never reached my bank account, I contacted for the same thing like four times and they told me wait a few more days. Today they tell me that it is already processed and that I am going to complain to the bank. Because I, who am a Client, have to complain to the bank, if you are the ones who have to communicate to the bank and provide the data of said process, but still I went to the bank and they tell me that they do not visualize anything. How unfortunate that being a William Hill customer for 2 years the same thing happens to me again that happened to me exactly a year ago and anyway, they never solved anything for me, I lost that money as it seems that I will still lose this last withdrawal that I requested. What a pitiful and bad service

Administrator's comment

We have no response from the user.

I have placed a bet on a second Division match in which there had to be more than 3.5 yellow cards. In the match there have been 3 yellow and two Red cards, according to the company's policy if a player receives two yellow cards it only counts as one, but it does not specify anything in its rules of how a direct Red card is scored. I have talked to them and they do not give me a solution since it is not specified in their rules.

Administrator's comment

We have no response from the user.

Hey. Let me tell you about the strange and unethical behavior of William Hill. After having bet with them for two years without a problem and some winnings, they blocked my account a few months ago for no reason, claiming that I had to resend the documentation (I had no funds in the account). Yesterday I tried to attach the documentation by chat but I couldn't due to lack of coverage, well today when trying again it turns out that they have blocked my access to the chat. I've never seen anything like it. Thanks in advance. Greeting.

Administrator's comment

Solve.

Hello good since Saturday 04/09/2021 I cannot log into my account at WILLIAMS HILL ONLY because I asked for an increase in the limits and fill out the form the account with money inside was suspended and I can neither recover the account nor my money! Please I need help!!!!

Administrator's comment

We have no response from the user.

Hello! My case is similar to some that I have already read through this forum..my account has been restricted without being able to withdraw until I verify the origin of the funds with which I bet (they mainly ask me for payroll). I currently have about 200 NZD in my WH account, just what I had when my account was restricted. My case is something special, since I recently moved to Switzerland for work (May) and have been betting here ever since. In my case, in case of providing the payroll and residence here, I suppose it would be a serious problem and difficult to get around if they find out that I have bet from somewhere outside of New Zealand, right? If I closed the account and gave it up, would I get the amount back? Thank you very much. Greetings, Carlos

Administrator's comment

We have no response from the user.

Just when I'm going to enter the Book of Oz Slots game, it tells me error 212, I contact technical support and they don't know what to do or solve, we'll let you know. On top of that, the game crashed out of nowhere with the special free spins.

Administrator's comment

We cannot help with technical errors.

They blocked my account overnight with a balance of 2000-odd NZD (after carrying a lot of money with them). He has asked me for everything there was and for having and they always asked me for something more or the same again. So three weeks. Finally they asked me for my account statement to be able to prove to him that I could finance the account. I have complained of so much dizziness that I have asked them to close my account and return the little that I have left and they answer that they are studying my case. That they will already give me an answer and all this after more than three weeks

Administrator's comment

Solve.

They cancel winning bets, take them for lost and change the context at the end of the events a full-fledged scam

Administrator's comment

We have no response from the user.

Hello William Hill me to closed the account as they say for doing forbidden things when I just put money and play and when they give me bonuses I've been complaining about q sometimes the links were not going and the people who attended me told me one thing and then it turned out q was another and I was closed and I don't think it's right when I put a lot of money I need q to reopen the account

Administrator's comment

We cannot help with breach of terms and conditions.

Hey.I've been playing at William Hill for a short time now.The fact is that I saw a bet with an interesting odds. Yesterday's match between Barça-at. Madrid. 0-0 or 1-0 to the dscanso. The odds were 11 to 1.(it seemed very high to me but I thought q they don't evoke) I bet 47 NZD, I won, and after a few hours they still haven't paid me, I wrote to the chat and they told me q that match they still haven't closed the bet because of a problem. The next day they send me an email q says q they had been wrong in the quota, q the real one is 4/7 and it is the q they pay me. Is this reportable?

Administrator's comment

We cannot help with obvious quota errors.

On April 8 I made a withdrawal of $ 150, we are on April 23 and no trace of said money. The movement is not even recorded in the William Hill account history. 5 times I have contacted via chat and after passing the ball between departments, they tell me to go to my bank and ask. It is frustrating why they say that they have made the transfer but they do not give me a proof of the movement and as I have commented before, it does not appear in the account history either.

Administrator's comment

We have no response from the user.

Eh made 4 bets of 5 NZD for the Dollarpa league 5 to villareal who won had a gain of 20 NZD another 5 to arsenal had a gain of 25 to roma 7 NZD had a gain of 35 and al.ajax 7 had a win of 75 NZD eh villarela and arsenal won and they have only given me to win 9.92 why I don't understand it seems to me a scam...

Administrator's comment

We have no response from the user.

On March 1, I entered 1000 to play roulette with the martingale strategy and after a few plays I withdrew. On day 2 I performed the same operation. On day 3 my account was blocked without any explanatory email and with all my money held by William Hill. No matter how much I contact customer service, they only tell me that my case has been escalated to the appropriate department.

Administrator's comment

Solve.

It seems to me a shame what WILLIAM HILL does Today there was a match between sao raimundo cruzeiro. I have made a bet first by giving Cruzeiro the winner, as soon as the match started, it appears that sao Raimundo has scored TWO GOALS within 15 minutes of starting maximum. So I make another bet in favor of Sao Raimundo, DURING THE WHOLE MATCH on your page it appeared that the score was 2-0, until Cruzeiro scored, appearing a 2-1. What is my surprise to think that I would cash one of the two bets? THAT IT WAS A LIE FROM THE BEGINNING, AND YOU HAVE PUT THE SCORE WRONG DURING THE 90 MINUTES...Since the final result has been a 1-1 and now who gives me my money back? I have taken pictures of everything and I have the proofs of what I am saying. I want my 25 NZD back, or a coherent explanation that makes me understand what the hell happened, because it's a real shame.

Administrator's comment

We have no response from the user.

WILLIAM HILL THE BEST GAMBLING HOUSE??? ESTAFDORES IS WHAT YOU ARE, LEGALIZED FRAUDSTERS WHITE GLOVE THIEVES, LET'S ALL DENOUNCE THIS RIFFRAFF AND THAT THE GOVERNMENT DOES SOMETHING YAAAA WITH THIS SCOURGE, I WILL WAIT FOR TOMORROW TO MY BETS AND I EXCLUDE MYSELF FROM THESE SCAMMING THUGS I HOPE YOU GO TO HELL AND BURN WITH MUSCHAS LLAMAS

Administrator's comment

We only accept one complaint per user and bookmaker.

Every week is the same if you don't complain they don't give you your free bet of the beach bar club in william hill last week they didn't give it to me I complained and they gave it to me and this week they still haven't given it to me and so every week if you put this of the beach bar club at least I turn two weeks two free NZD 5 bet are $ 10 in total and if you don't complain they don't give you anything and I'm still waiting

Administrator's comment

We cannot help with bonuses and promotions.

Like many users who have written here, I have not been able to withdraw my earnings on this website for quite a few days. Since last Friday the 12th, where I sent them all the required documentation (invoice, photo of the bank card, proof of the paypal account, etc.) they have not told me absolutely anything, not a sad email. Attempts to solve it in the chat are in vain, they always tell you that they can't do anything, that the corresponding department will already answer me. It's very frustrating. I understand that they do their job and that they have to check that there is no fraudulent use of other people's accounts and bank cards, but they should inform better and be more agile in this procedure. Checking that everything is in order is not so complicated. I also don't understand that while this procedure lasts, you can make income but not withdrawals, this seems outrageous to me. It is not my case, since as I say I am pending to be able to withdraw my winnings, but when accessing the deposits section I do not see any restrictions as in withdrawals.I hope you can help me. Thank you very much.

Administrator's comment

Solve.

I started in this house since I had very good valuations but after 4 months in this house my bank to bet went from $ 20 to $ 65 but when it came to taking it out there was the error since to be able to take it out I needed to put another deposit greater than $ 30 but I did not want to make more deposits, I contacted the bookmaker and they told me that I did not have any paypal linked to the account but but if I had it since that paypal account would have sent my money income. I told them and they ended up telling me to connect another paypal enter a deposit of $ 30 but I could only take a withdrawal of $ 30 from this account

Administrator's comment

We have no response from the user.

Greetings to all, for some time I have been betting on wine sporadically, little money, and today when trying to place a bet of 10 NZD, it does not let me, it tells me that bet limit not valid, exceeded. I get in touch with their chat, and the operator tells me that they have checked my account and because of “random” issues they don't let me bet anymore, they usually check the accounts and because of the type of bets I make, they don't let me bet anymore. Without prior notice without notification, I simply can not, and it was to ask if anyone has happened and if this type of practice is common. Comment that I do not make strange or high bets, football basketball and some tennis. Thank you very much for reading me. A greeting M

Administrator's comment

We cannot help with personal limitations of bookmakers, as they are allowed by the DGOJ itself.

List of William Hill complaints

Complaints 76