List of William Hill complaints (williamhill.es )

I started at WH a few days ago with a deposit of $375 to be exact, in a few days I have bet a couple of times on football and doubled my deposit. Now I was with F1 and I have neither lost nor won with two bets that I threw out. Now they won't let me bet even $1 and they tell me it's for risky behavior. Gentlemen, I have only made bets of $120, $60 and $30 but they are not even 10 in total. It's funny to me that they restrict me because I'm supposed to be a winner and then I see people with gambling addiction out there who don't have their account closed even if they ask for it

Administrator's comment

Bookmakers can put the limitations they deem appropriate.

I have been at William Hill for more than two years and overnight I realize that a tennis match at Roland Garros appears to me a limitation on the amount to bet. I thought it was a mistake and the next day I try it in another match and not leaving contact with William Hill by chat and they tell me that they no longer let me place sports bets. within your platform. That I have violated the t&CS of this page https://williamhill-es.custhelp.com/app/answers/detail/a_id/8978/kw/uso from the website. And that they are not going to give me any kind of explanation about it. I would like to know if you can help me with this problem. Greetings and thank you very much for your time.

Administrator's comment

Bookmakers may impose such limitations as they deem appropriate according to their terms and conditions.

Yesterday in the match played between Argentina and Italy, my bet was card to player Otamendi (correct) and shots on goal by the players Messi and Lautaro Martínez (correct) I bet 80e to win 550e waiting for the closing of the match and they do not give me the won bet, until this morning they make me annulled when this won are scammers.

Administrator's comment

We have no response from the user.

I have been waiting for $ 20 for a while, I have been using the app for quite some time but it had never happened to me, besides it is impossible to contact them, I hope they can solve it as soon as possible

Administrator's comment

We have no response from the user.

They annul a winning bet for me, significantly reducing the combined profit in a stopped and resumed match at the end of the day. The bet (both score) was well underway in the 37' minute (when the light went out) of match 0-2, its final result was 1-2, a steal... However, when they make the (very frequent) mistake of listing wrong events on the day that cause you to contemplate them to bet and it turns out that they play the next day etc... they do not allow their cancellation or correction. I have been with them for several years and this is the last, they have more and more failures.

Administrator's comment

The bet is correctly voided.

Email sent to customer service. Hey. As a user of your sports betting website I request the payment in balance of a bet made through your page. As they tell me through the chat the bet is not winning. When I place the bet a 3-3 result appears (football match) and the relevant odds I placed a bet which for 20 minutes the result varies in my favor 3-4, to surprise that at the end of the match it is given to me as a loss.I open chat for complaint and answer is: That before making a live bet I must contrast in other apps the result before betting. Contact several times through chat they go over the topic, I send email and there is no response at all. I have screenshots of the whole betting process and chats.

Administrator's comment

The bet has been determined correctly.

William offers promotions with safe bets. That is, if you miss it, you will be awarded another free bet of the same amount. Sometimes in what they call Scratch of the Day. It turns out that on several occasions when they have to grant you the free bet they say that you have not signed up for the promotion. I have saved screenshots in which you can see that I am indeed targeted. They are scammers, with this excuse they have already stolen $ 200 from me.

Administrator's comment

We cannot help with bonuses and promotions, as they are exclusive to bookmakers.

Hello a friend who is Romanian nose if that has something to do, he has been stuck in william hill about $ 500 and now the poor man wins a bet of 900 and does not let him withdraw they ask for a thousand papers he sends them and they ask for something more always now that he sends the signed credit card that you will tell me how you sign a card a shame the truth

Administrator's comment

Users must submit all the necessary documentation to verify the account.

I made a bet of 5 NZD and I closed the bet, with a net profit of 28.46, after a while bet has taken the money from me and they tell me that no bet comes out, when to me in my history if it comes out, I would like to know what I can do about it

Administrator's comment

We have no response from the user.

Good morning. I have a withdrawal of $10,000 pending. Before to lower withdrawals and no problem. Now they tell me that everything is correct unless my contact matches with another user. I indicate that I have not given my mobile to anyone, and no family member is on any account. They tell me that it is correct, and that in 24 hours it will be effective. It's been 72 hours and nothing. I have read that it is taking between 2-3 weeks for it. If in the conditional it puts in less than 24 hours if everything is verified, if they fail to comply is it reportable? A part. I have claimed that person puts my contact without my permission, and how they let you register it if there is already another who has it. I think they are excuses to park the payment, cancel it and keep playing. Since in smaller quantities they did not hit me, and the phone thing is the first time they have told me since 2016 that I am. They say it's for my safety. I'll call again this afternoon. To collect fast, but to pay... Besides, if the phone matches, what they would have to do is verify with the other account and they would see that the contact is not theirs. Neither the id is the same nor related to me. I'm waiting for an answer. Greeting.

Administrator's comment

We only accept one complaint per bookmaker and user.

Very pleased my name is jorge alvarez,, I have been more than a week that my account is verified and my money is released to continue making my bets or collect,, it is already taking a long time its verification I get to this last point if you can help me by this means,, so as not to go to the last instance that would be to file a complaint with the superintendence of industry and commerce (coljuegos) my user is jorgiito90 I hope your help thank you. Ticket #A2VMB Ticket #PD1YW Ticket #EWQWE

Administrator's comment

We can only help with William Hill New Zealand complaints.

Good afternoon, three days ago I created an account at this bookmaker, I was able to place two bets and they have blocked my account for identity verification reasons, there is even perfect. I cannot withdraw money or place bets. He submitted all the documentation again, in turn, they open me so that I can withdraw money from my account but I can't bet, because they tell me that the documentation is not verified yet. He presented evidence of the conversation with an operator of the bookmaker. I have more screenshots but I can't put more than three. Could you help me?

Administrator's comment

We have no response from the user.

Today they have faced inter milan vs juventus, I have bet 170e that Milan won and so it has been, he has won in overtime and I get that the bet is lost

Administrator's comment

The bet is well determined, since the bet on the winner of the match is at 90 minutes.

On the 29th I made a withdrawal from my account (5 figures) and they have been giving me long since yesterday. That if they have gone to the collection department, that being a holiday everything is going slower even if there are people on duty. On Monday I made another withdrawal of $990 and two days later I had it in my account. How should I proceed? I have been pending since the 29th in my withdrawal history.

Administrator's comment

We only accept one complaint per user and bookmaker.

A few days ago I made an account at WH, and deposited twenty NZD for paysafecard, and the next day I realized that they had blocked my account and I did not have access to it. I spent several days trying to get it fixed, and they asked me all the time for a selfie with my ID and a bank statement, and after several days throwing it back, they unlocked it for me. And two days later I re-entered 10 NZD through a visa, to save that payment method, but the next day I already tried to take out those 30 NZD and I find that they tell me that they need the same papers that I already sent but now with notary stamps, something that seems to me an abuse and something absurd, besides that I am a 19-year-old student and as normal I don't and can't go to a notary for that. In conclusion they have 30 NZD mine held and it is impossible for me to recover them and I don't know what to do

Administrator's comment

We have no response from the user.

I requested a withdrawal on 2/16/2021, and to date said withdrawal never reached my bank account, I contacted for the same thing like four times and they told me wait a few more days. Today they tell me that it is already processed and that I am going to complain to the bank. Because I, who am a Client, have to complain to the bank, if you are the ones who have to communicate to the bank and provide the data of said process, but still I went to the bank and they tell me that they do not visualize anything. How unfortunate that being a William Hill customer for 2 years the same thing happens to me again that happened to me exactly a year ago and anyway, they never solved anything for me, I lost that money as it seems that I will still lose this last withdrawal that I requested. What a pitiful and bad service

Administrator's comment

We have no response from the user.

I have placed a bet on a second Division match in which there had to be more than 3.5 yellow cards. In the match there have been 3 yellow and two Red cards, according to the company's policy if a player receives two yellow cards it only counts as one, but it does not specify anything in its rules of how a direct Red card is scored. I have talked to them and they do not give me a solution since it is not specified in their rules.

Administrator's comment

We have no response from the user.

Hello good since Saturday 04/09/2021 I cannot log into my account at WILLIAMS HILL ONLY because I asked for an increase in the limits and fill out the form the account with money inside was suspended and I can neither recover the account nor my money! Please I need help!!!!

Administrator's comment

We have no response from the user.

Hello! My case is similar to some that I have already read through this forum..my account has been restricted without being able to withdraw until I verify the origin of the funds with which I bet (they mainly ask me for payroll). I currently have about 200 NZD in my WH account, just what I had when my account was restricted. My case is something special, since I recently moved to Switzerland for work (May) and have been betting here ever since. In my case, in case of providing the payroll and residence here, I suppose it would be a serious problem and difficult to get around if they find out that I have bet from somewhere outside of New Zealand, right? If I closed the account and gave it up, would I get the amount back? Thank you very much. Greetings, Carlos

Administrator's comment

We have no response from the user.

Just when I'm going to enter the Book of Oz Slots game, it tells me error 212, I contact technical support and they don't know what to do or solve, we'll let you know. On top of that, the game crashed out of nowhere with the special free spins.

Administrator's comment

We cannot help with technical errors.

They cancel winning bets, take them for lost and change the context at the end of the events a full-fledged scam

Administrator's comment

We have no response from the user.

Hello William Hill me to closed the account as they say for doing forbidden things when I just put money and play and when they give me bonuses I've been complaining about q sometimes the links were not going and the people who attended me told me one thing and then it turned out q was another and I was closed and I don't think it's right when I put a lot of money I need q to reopen the account

Administrator's comment

We cannot help with breach of terms and conditions.

Hey.I've been playing at William Hill for a short time now.The fact is that I saw a bet with an interesting odds. Yesterday's match between Barça-at. Madrid. 0-0 or 1-0 to the dscanso. The odds were 11 to 1.(it seemed very high to me but I thought q they don't evoke) I bet 47 NZD, I won, and after a few hours they still haven't paid me, I wrote to the chat and they told me q that match they still haven't closed the bet because of a problem. The next day they send me an email q says q they had been wrong in the quota, q the real one is 4/7 and it is the q they pay me. Is this reportable?

Administrator's comment

We cannot help with obvious quota errors.

On April 8 I made a withdrawal of $ 150, we are on April 23 and no trace of said money. The movement is not even recorded in the William Hill account history. 5 times I have contacted via chat and after passing the ball between departments, they tell me to go to my bank and ask. It is frustrating why they say that they have made the transfer but they do not give me a proof of the movement and as I have commented before, it does not appear in the account history either.

Administrator's comment

We have no response from the user.

Eh made 4 bets of 5 NZD for the Dollarpa league 5 to villareal who won had a gain of 20 NZD another 5 to arsenal had a gain of 25 to roma 7 NZD had a gain of 35 and al.ajax 7 had a win of 75 NZD eh villarela and arsenal won and they have only given me to win 9.92 why I don't understand it seems to me a scam...

Administrator's comment

We have no response from the user.

It seems to me a shame what WILLIAM HILL does Today there was a match between sao raimundo cruzeiro. I have made a bet first by giving Cruzeiro the winner, as soon as the match started, it appears that sao Raimundo has scored TWO GOALS within 15 minutes of starting maximum. So I make another bet in favor of Sao Raimundo, DURING THE WHOLE MATCH on your page it appeared that the score was 2-0, until Cruzeiro scored, appearing a 2-1. What is my surprise to think that I would cash one of the two bets? THAT IT WAS A LIE FROM THE BEGINNING, AND YOU HAVE PUT THE SCORE WRONG DURING THE 90 MINUTES...Since the final result has been a 1-1 and now who gives me my money back? I have taken pictures of everything and I have the proofs of what I am saying. I want my 25 NZD back, or a coherent explanation that makes me understand what the hell happened, because it's a real shame.

Administrator's comment

We have no response from the user.

WILLIAM HILL THE BEST GAMBLING HOUSE??? ESTAFDORES IS WHAT YOU ARE, LEGALIZED FRAUDSTERS WHITE GLOVE THIEVES, LET'S ALL DENOUNCE THIS RIFFRAFF AND THAT THE GOVERNMENT DOES SOMETHING YAAAA WITH THIS SCOURGE, I WILL WAIT FOR TOMORROW TO MY BETS AND I EXCLUDE MYSELF FROM THESE SCAMMING THUGS I HOPE YOU GO TO HELL AND BURN WITH MUSCHAS LLAMAS

Administrator's comment

We only accept one complaint per user and bookmaker.

Every week is the same if you don't complain they don't give you your free bet of the beach bar club in william hill last week they didn't give it to me I complained and they gave it to me and this week they still haven't given it to me and so every week if you put this of the beach bar club at least I turn two weeks two free NZD 5 bet are $ 10 in total and if you don't complain they don't give you anything and I'm still waiting

Administrator's comment

We cannot help with bonuses and promotions.

I started in this house since I had very good valuations but after 4 months in this house my bank to bet went from $ 20 to $ 65 but when it came to taking it out there was the error since to be able to take it out I needed to put another deposit greater than $ 30 but I did not want to make more deposits, I contacted the bookmaker and they told me that I did not have any paypal linked to the account but but if I had it since that paypal account would have sent my money income. I told them and they ended up telling me to connect another paypal enter a deposit of $ 30 but I could only take a withdrawal of $ 30 from this account

Administrator's comment

We have no response from the user.

Greetings to all, for some time I have been betting on wine sporadically, little money, and today when trying to place a bet of 10 NZD, it does not let me, it tells me that bet limit not valid, exceeded. I get in touch with their chat, and the operator tells me that they have checked my account and because of “random” issues they don't let me bet anymore, they usually check the accounts and because of the type of bets I make, they don't let me bet anymore. Without prior notice without notification, I simply can not, and it was to ask if anyone has happened and if this type of practice is common. Comment that I do not make strange or high bets, football basketball and some tennis. Thank you very much for reading me. A greeting M

Administrator's comment

We cannot help with personal limitations of bookmakers, as they are allowed by the DGOJ itself.

to begin with, I spent a whole month trying to validate my credentials that were supposedly "not readable", after so many turns they gave me, I was finally able to enter my money. unfortunately, I couldn't make a single bet, it gave me an error sign saying that the money I bet was very high (when I only wanted to bet 3 dollars). to give more color to the matter, yesterday they ended up banning me for life for "making suspicious bets" I told the support that I could not make a bet, to show me what kind of suspicious bet I committed and he himself refused to do it saying that he could not give me such information. From now on I'm going to tell everyone how rubbish your page is

Administrator's comment

We only handle complaints from William Hill New Zealand.

My account has been blocked, I don't know why. I spent 30 NZD, I made 4 super basic bets and with little money, I won 3 of them, at night I couldn't sleep and I got in to make 3 more bets because I was bored, and the next day I tried to make a #miapuesta and my surprise was that they had blocked my account, for cheating or I don't know, because they don't want to tell me. And I don't know what I'm getting... I've done it wrong.

Administrator's comment

We do not know the reasons for the account closure or what conditions of the contract you breached.

The fact is that I have entered $ 250 in William Hill and of this they have not even let me bet even once and they have asked me for everything they ask, because I have sent them to them and they tell me that an extract is needed that puts address that the only selfie that is missing and in the BBVA they tell me that they do not give it because they cannot certify an address so to speak that the city council is in charge with the registration certificate, which I have already sent and verified and I am only missing the extract how I tell you, sincerely with the things I have read that they only do it to women I think that if it is because I am black or for what reason they have not left me without even betting and having verified the account before because if not I could not have put more than 150. Let's see if you give me a cable uncle and talk to them or if you can tell me what the blessed role is to claim it in BBVA because without betting it seems to me that they are stealing from me. User: bokhar70

Administrator's comment

We have no response from the user.

He entered 20 dollar and there was a promotion if he played 20 you get 10, and I played and then they gave me the bonus and I accept but then he took the winnings from me, I won 300 and something with my 20 NZD the bonus 10 didn't even touch them and I keep 70 NZD and then I play a little more and ago 100, but 200 disappeared so

Administrator's comment

We cannot help with welcome bonuses, as they depend on the particular conditions of each bookmaker.

Inter-parma match day 30-10-20, according to the application they were going 2-2, I bet that inter won 5 NZD, and according to the application I stayed like that, but the reality was that they were tied 2-2. Only at the end of the match they put a message where they warned that the result would not be correct, although my bet was made and I could not recover the money bet, since they returned me at that time a dollar. I claimed it and they told me that it was a system error and not theirs, and I say if the system is theirs and they are responsible, why should I lose the money, I don't have to watch the match live or look at other applications as they told me to see if the result is the correct application. It was only 17 that I had won, but for them it seemed that it was a fortune, I am very unhappy with the treatment received and I have already lost all confidence in them.

Administrator's comment

We cannot help with obvious errors in a score or bet.

I registered at William Hill yesterday afternoon, they gave me 10 NZD for free to play and I managed to reach 150 playing live roulette, after reaching 150 NZD I stopped playing, and after an hour I came back in and 12 NZD appeared instead of 150

Administrator's comment

We have not received any further response from the user

I registered at William Hill and I didn't verify my account because I really didn't think it would be necessary. They asked me for the basic documents and told me that it was not possible to verify my account. They asked me for a lot more. From what I see there are many similar comments and the same thing happens to all of us women. I must have about $100 in there (it won't let me into the account)

Administrator's comment

We have not received any further response from the user

They close the page and they don't say anything at all I had several live bets and they don't say in advance that they are going to close, well I can take out my money and I self-enroll for all my life I know that bookmaker called William Hill haha and they say they are the best

Administrator's comment

Maintenance tasks are common in bookmakers, and we cannot help in such matters.

Good afternoon: My case is identical to that of the previous colleague. Something strange has seen, because after 5-6 bets and the account verified, I try to withdraw some of the money, and they tell me to contact the chat. They have asked me for everything, according to their terms and conditions, selfies with invoices, with my username, with the ID, with the paypal sheets, with the proof of payment to WH, they have even forced me to send them a bank statement from my bank account, where they have found out what I charge, what I spend on electricity, on water, on food, etc etc.... but as they tell you that you have signed and you have to give them what they ask for... therefore... i did it. All this starts on October 8, every document I sent, they asked me for another one, until in the end, they were satisfied, and last Monday, the 12th, they sent me an email, indicating that they already have everything, that they pass it to the security department, and within a maximum period of 72 hours, I will have an answer. last, Tuesday, Wednesday, Thursday, and after 72 hours, I contact by chat, and they tell me that just now they were with my documents, that I would shortly receive news. It's been Thursday, Friday and we're on Saturday, and nothing at all. I am worried, that they will keep my money, when I have given them everything they have wanted from me, I have been "fighting" with them for 9 days and there is no way to get my money back. It is unfortunate, that they are allowed to do as they please.

Administrator's comment

We have not received any further response from the user

After registering at Willian Hill and placing two bets, my account is automatically blocked. I get in touch with them and he asks me to validate it and for this they request a photo of my face with the ID in front, another of my face with the ID on the back, another photo in which I leave with a sheet with my name and another of a bank receipt. I am sending everything to you in the absence of the bank receipt because the payment has been made with a card that has nothing domiciled and to verify the bank account that is in my name (the same one that I have verified by the photographs) I send a verification document that the bank provides me and a bank statement with the latest movements. In addition, they also ask me to send another photo with my username on a sheet and that my face is visible. After having verified everything to this extreme they come to me to answer that for "my safety" they keep my money. I really started to detect shortly after talking to them their intentions because of how convoluted their demands were and no matter how much you send them, they will always put some catch on you and they will ask for more documentation in order not to refund your money.

Administrator's comment

We have not received any further response from the user

List of William Hill complaints

Complaints 50