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List of William Hill complaints

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a commentary on William Hill , will be taken into account by the bookmaker and other users.

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There is no way to see my betting history. On the screen that appears after pressing 'Betting History', nothing appears. I have informed WH of the problem by chat but it is still impossible to see them. I also requested the information by the chat service and by mail (6 days ago) but I have not received the information and they have not been able to give me a maximum time to receive it. Additionally I have been informed that (even when it works normally) it is also not possible to see the entire complete betting history, but a recent history. I have been informed that in general bookmakers make it difficult or impossible for the bettor the process of viewing his closed betting history and his winnings and losses. I don't know the reasons why it is becoming impossible for me to see the history in this case, but I can't wait an indefinite time for that information, and according to the principles of 'responsible gambling' (sic), it shouldn't be difficult for bettors to see that information either. The form is forcing me to put a figure in the 'amount' box but I don't know the amount, for the reasons mentioned, because I put 100 NZD in this box.

Administrator's comment

The user has not found our information useful

hello, I am writing in reference to 2 bets that have been canceled at William Hill, which I had won.....I have been looking at all their rules regarding live betting and I don't see any legal reason for them to have annulled it...i make a lot of bets on cards live watching the match...sometimes just before the markets are suspended....because I'm watching the game and I think there's going to be a card.....today the pique player was protesting and I thought they were going to take a card as it has been....it had already been more than 5 seconds since the penaty was whistled which is the only rule closest to that they could annul it....since the card was shown to him for protesting the repetition of the penalty....so like the ones I bet in the same way and lose, I have won this one and I request them to deposit my winnings to me...the system always has a delay to make sure this is a point of its live betting rules Acceptance of live/Live bets In order to ensure security and integrity, LIVE bets (those whose event has already started) are subject to automated delay time before being accepted. . i await your reply.

Administrator's comment

There is no means to prove the exact minute of the card, so we cannot continue or help further with the claim

good evening people, look at me a problem has arisen and apparently that problem has had more people around me, create my william hill account, make the deposit of 200 NZD bet earn 500dollar, maybe withdraw 200dollar, just make the withdrawal I get an email from this department : [email protected] a message in English all weird, and they ask me for all the documents plus a selfie of me holding the documents. and so there have been more people around me who have had that problem, I don't know what the reason is or they don't give me explanations, but the thing is that I don't think people find it very funny to have to send that kind of photos, since many people may have appearance problems and etc.. if someone else has happened and can tell me more details of the reason I would appreciate, here I leave my email in case you want to comment or tell me something in mail. thanks and regards [email protected]

Administrator's comment

Unfortunately we can't help with William Hill, let alone if it's a case where they claim you do surebets. Remember that bookmakers can cross data to check this type of practices, which are prohibited.

William Hill has my account blocked for an "alleged non-payment" on my card. Let's see, I explain that at the end of October they blocked my account because they say that they had not received 2 amounts of $ 75 and $ 175 from the 5th and 6th of that same month. So far so good. So, they ask me, 2 documents to verify my account. A proof of address and a proof of open resolutions or disputes with my bank. Less I send the proof that if I have paid those 2 amounts in those days. I send the 2 transactions directly to you from my digital banking, as is. I also send them a proof of address that was the other thing they ask me. And they tell me that everything is correct, except that... They want from my bank a document proving that my account has no open disputes. I go to the bank, and they tell me that they can't give me any documents like that. I call the bank and they tell me that I have no open disputes. So what's the problem there??? If I have already sent them the 2 documents in which it says that the amounts are paid and the bank tells me that I have no open disputes??? Well, for them if there is a problem because they cancel my account and do not pay me a bet in which I had won $ 215 because according to them. If I don't send the voucher that they can't give me at the bank, they don't activate it for me. And so I am constantly sending emails explaining that they do not give me that document and that they have told me that I have no open disputes and they that if I do not send that document they cannot activate the account for me. Let's see what fault I have in all this. From the beginning if it is "assumed" that the defaults are from the bank because they refer to me??? In addition, they cancel my account when they see that I am making money and making a profit this year. And 2 defaults from last month are taken out of the hat. Of which in my bank account if they took the amount the same day and at the same time they sent me. This is amazing, I can't take it anymore. I am sending you the first email so that you can see that this story began on the 1st of this month. Since I don't know what else to send you. I am at your disposal to tell me what documents you want and I will send it to you. Thank you very much for this work what you do. A big greeting. 😊️

Administrator's comment

Unfortunately we have not been able to help the user solve his problem. He only has the judicial route left

Hey.i share like all the previous comments the impotence that one feels when they do not give you a solution.My problem was that I opened my account and it happened that in those days the factory where I work sent me a season to work in Germany and I continued to bet as normal...but when I requested a withdrawal they already blocked my account and after arriving in spain and sending more than 50 photos and more than 30 emails with all the documentation I don't get anything or recover my money that is not little 1000 $ and I need it realmente.es i was wrong about the postal code...instead of 32824 I put 32820....but for that I sent my documentation...and always with pegasus....that doesn't look good....the address is missing...and believe me to send all possible documentation.anyone who can help me would really appreciate it...because I need my money....since it's mine and I won it cleanly

Administrator's comment

Unfortunately we are unable to fix William Hill account locks.

I send the text with an account that my brother has here. The problem is that they have closed my william hill account saying that I have two accounts when that is a lie and they won't let me claim or anything. My brother had an account before me and we live in the same apartment and you already know that I feel very powerless that these people get away with it without having reasons. Thank you very much in advance

Administrator's comment

We cannot solve problems of two accounts in the same address and IP address

I've had Willian Hill's account blocked for more than 2 weeks.When I lost they didn't ask me for anything now that I've won they ask me for all kinds of documentation and they block my account!😡 I have sent you all the documentation that they have asked me for ID photos next to my face, census letter where it puts my data, address with my name surname and Postal Code. They have asked me for the income of WH I have sent them to them they told me later that they had to be sealed.Today I went to the bank they gave me an extract with all the income with my card number my data and STAMPED by the BANK.Well, I sent it to them (next to my face as they ask) and they tell me that the security department does not accept it from me.But come on, is this a hoax?? Because I'm tired of sending you photos all kinds of documentation and they tell me that they don't accept it.That when registering I accept if they ask me for documentation and rolls... They have blocked my account and I don't know what to do anymore because all I want is to get my money out and they won't let me in because of a lot of documentation I send them they won't let me in..I have read that the exact same thing happened to a person here as ami and here they helped him.Hopefully they can do the same with me because this is already a joke what Willian Hill is doing to me. It's unbearable and I don't know where to turn anymore..

Administrator's comment

We could not resolve the complaint - William Hill does not unblock the account.

I have had my William Hill account blocked for more than 2 weeks.When I lost they didn't ask me for anything, now that I have won they ask me for all kinds of documentation and the cuenya they block it for me! I sent him all kinds of documentation they have asked me for photos

Administrator's comment

Unfortunately, we have not been able to resolve the complaint. William Hill does not unblock the account and the last option we recommend to Jenny is the judicial route (demand for oral trial). We wish you the best of luck and may you get your money back.

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List of William Hill complaints

Complaints 8

Impossible to check my betting history.

BETS VOID

lock

Alphonsus

Julio gonzalez alvarez

Pedro Cerrato Martinez

JENNIFER

Jennifer