Complaint
Under consideration

Aaron gines sanchez lison

July 18, 14:49
2

My account was blocked when I requested a withdrawal of $20.. They asked me for a proof of address that they accepted it and extracts of 3 dintintas cards.. I could only send extracts from two of them and the other was a cajamar e-shopping card which I can not ask for the extract since it no longer exists.. From the william hill casino delete all the cards and only leave the current one with which I always deposit and withdraw the money. I hope that they will give an answer and unblock my account and that they will delete from the system the cards whose I have deleted from both the cajamar bank and the william hill casino.. Thank you and I look forward to solucion. (IT'S NOT ABOUT THE MONEY.. IT IS BECAUSE OF THE FACT THAT TO DEPOSIT MONEY THEY DO NOT NEED SO MANY REQUIREMENTS BUT TO WITHDRAW EVEN A MINIMUM SUM THEY ASK YOU FOR THINGS THAT NO LONGER EXIST).

Amount: 20 $
Comment
2
Antxon P
Complaints manager
0
Good afternoon. Do you have any news?
Antxon P
Complaints manager
0
Good afternoon. We are not William Hill. Tell them which withdrawal method you want to use and ask them what documents they need to be able to make the withdrawal.
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