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List of VERSUS complaints

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a comment about Versus , will be taken into account by the bookmaker and other users.

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Versus has made cashes to an banned banned person in his bookmaker. I had to make the claim as soon as I saw the reflected charge, it was less than 24 hours. A cohabiting relative opened an account and used my means of payment without authorization. They block your accounts, and they tell me that it is perfectly legal to have multiple accounts, pay with third-party payment methods, connect from the same IP and device, etc... THE LAW REQUIRES FOR DEPOSITS OF MORE THAN 150 DOLLARS AND / OR WITHDRAWALS: A VERIFICATION PROCESS through a photo of the ID in force on both sides, as well as proof of residence at the registered address (with an invoice, for example) and verification of the ownership of the means of payment (for example a capture of the bank card statements where the full name of the holder of the same appears, extracts of the bizum transfers, certificate of ownership of bank account) through which the deposit was made (to verify ownership).

Administrator's comment

The case is being studied by the DOGJ.

Good afternoon: the reason for my complaint is that versus lets me make an income of 450 NZD, in Casino I earn 1200 NZD, and when I get ready to make the withdrawal of money they block my account. I attach all the documentation they ask for (in principle they block it for fraud, cardholder different from account holder) they even make me send a selfie with ID, and certificate of account number. After sending everything they ask me, they indicate that the account is permanently blocked without being able to withdraw my money. I think it is a full-blown misappropriation, I understand that they have to ratify and contrast documentation for security, but they have absolutely everything to check the viability and veracity of the ownership. They're stealing from me

Administrator's comment

Deposits cannot be made with payment methods in the name of third parties.

I have tried to make a refund and they give me long. The last thing they've said to me is; "Yes, I see that they are from the payments department managing it. From what I can read there was a problem that day and some withdrawals were left halfway to the banks due to a computer problem. New withdrawals work, but until the money is returned to us so that we can send it again, we cannot finalize the transaction. I hope that there is not much left, but I can not aSpinbitrme to tell you when it will be ready, I know that they are working with all possible means to solve it."

Administrator's comment

We cannot help with technical errors between bookmakers and banks.

I turned in a winning bet 1 week ago over $1000, with the new law they don't pay it to you in cash. Just by transfer, I keep waiting and every day I call versus I have the feeling that I will never charge it. They don't find out about anything

Administrator's comment

We cannot help with complaints of physical premises.

I am a user who uses or used this bookmaker a lot, registered since 2018 when it was called vivalasuerte.es . Suddenly, 2 weeks ago I try to login and it tells me that I have to contact customer service. I contact customer support and they tell me from there that they have to do a manual verification. They asked for my ID and sent it. After a week, without getting an answer, I ask about how my verification is going and they tell me that I have to resend the ID. And here I'm still waiting, unable to login or withdraw or money. I ask about the chat and the same answer as always: "volume of work”, "it is handled by another department”, etc. The truth is that I don't know what else to do

Administrator's comment

We have no response from the user.

Hello Versus has stolen 1000 NZD from me, enter 130 NZD with your welcome bonus which I released having about 500 NZD and I kept betting until I had 1110 NZD, I thought about withdrawing my money and I realized that the page would not let me. He put me in contact with them and they tried to help me, they took a long time but they were giving me more or less solutions to make a manual withdrawal, but for this they needed several documents and photos of me with my documentation for account verification. All this took more than 2 weeks and they always told me that everything was correct but that they were processing it until I returned 3 weeks later without prior notice, they no longer let me enter the account and they put me in my bank account 130... and they tell me that "the Risk and Fraud department tells us that your account will remain suspended due to the violation of the terms and conditions of VERSUS."something they had never told me and I ask that, what thing have I infringed and they are not able to tell me any simply that if I do not agree with this decision that I put a claim in consumption, I really am not able to understand how a bookmaker is able to steal so brazenly the money of one of its customers. I hope you can help me!!

Administrator's comment

We cannot help with breaches of the terms and conditions.

Confiscated money

Administrator's comment

We are sorry but when a bookmaker closes an account for alleged fraud, we cannot intervene in the process or help further.

Hello, I have just decided to comment on the operation of this house: I sent the ID and a pdf with a receipt of the bank account and they tell me that you can not know if I am the account holder, first they tell me that they do not verify the Iban, and when I indicate that it is on the bottom left the next thing they tell me is that you can not know if I am the account holder, which seems very striking to me because on the bottom right, which is the space reserved for the account holders, my name and my boyfriend come out (since we are both the account holders the account at 50%). I explain this and they tell me that it cannot be proven, I give them a detailed explanation, and the person in the chat proves to have zero knowledge of how banks work (it would be nice if, as the data protection law is, the name of someone who is not the owner of the account came out on the receipts that precisely go to that account) After this they ask me for another document, but I have never had a problem except today, I think the problem is the lack of professionalism that surrounds this house, and when I registered and went to bet the maxicuota disappeared and curiously if i closed the session if she showed up, in the end I had to send mail and chat to get her sentenced. It seems to me that something that takes people's money should be a somewhat serious service, my complaint anyway is about the bank issue, it seems inadmissible to me.

Administrator's comment

We cannot help if there is a withdrawal of funds to a common bank account of two bookmaker users

Good morning. About two weeks ago I signed up for the web Classic. I made a deposit of 100 NZD and reached 270, a pittance. The account is verified with my ID. When trying to make a withdrawal I sent the documents from my bank and my account was suspended. I have spoken to them several times by phone and they hide that I have breached tyc. I reiterate that it is what I have failed to do and they tell me that there is no more information. While I have played and lost everything perfect, when I want to take out my money, I suspend your account and keep your balance. That balance does not even come from freebets bonuses, that is, they cannot be hidden in laundering bonuses. The strongest thing about the matter is that they tell me that I violate the terms, without further explanation they keep your money!!!

Administrator's comment

Classic confirms indications of fraudulent activity. The initial deposit was returned to the player.

45 users

#24 in the classification of users

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List of VERSUS complaints

Complaints 9

Collections to an interdicted person

María Consuelo González Pérez

Getting paid in this house is a Winston Bet

Versus withdrawal

Account frozen with no response

THEFT OF 1000 Dollars

Angel Uceda Martinez

Tamibal84

Classic steals my money