Pokerstars Sports (Betstars) complaint list

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a comment about Pokerstars Sports , will be taken into account by the bookmaker and other users.

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Complaints 2

Flavius

Not resuleta
Hello Good, nose if I am in the right place or if someone could help me!!! The fact is that yesterday, 02/27/2020, he placed a bet on the Arsenal vs Olympiacos match overtime, so far they were going 0-1 and I placed a bet of $ 5 that the overtime would end 1-2 (it would be $ 555 of winnings since the odds were $ 101), the problem is that at the end of the match he entered the BetStars application and my surprise is that he tells me that the bet is lost!! I got in touch with customer service today via online chat, and they tell me, that in overtime the result of the match does not count, that only the extra time counts, and my problem is that when placing the bet at no time makes mention of that "rule”, it simply puts the final result of overtime, and I have put that, 1-2, and if overtime starts with 0-1 in favor of the visitor (in this case Olympiacos) I do not understand how they give me for lost when I have guessed the result by putting 1-2! Because in the end I make a bet that I will always lose, because no one is informed that the goals that were already scored up to the time of extra time do not count!!! that is, I make a bet that I am going to lose, without them informing me until I claim them! So I see it as a misleading bet without the proper information for the person who is betting!! I hope someone can help me!!! And of course thank you very much!!!
Administrator's comment
Betstars does not indicate anything in its rules, nor does it mention the cases of extensions
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