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List of Paf complaints

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a comment about Paf , will be taken into account by the bookmaker and other users.

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Hey. I have been a PAF user for quite some time now and I had never had any kind of problem with them, until this past Sunday. I was lucky enough to get two predictions right that gave me great prizes. Once my account was credited to me, I decided to make an "instant" withdrawal since this is how they promote it on their own website. My first surprise was that a short period of time passed and my money was not being paid. I contacted customer support, and they escalated the case to the finance department and apologized to me. That they would try to solve it and the next day (Monday) they would contact me via email to inform me about the withdrawal of money. Well, the next day about first thing in the afternoon I contact them, through call and chat, and they confirm that the withdrawal has been completed and the money would arrive in 1 to 3 days to my account. A withdrawal that was "instantaneous". I ask them for a bank receipt that accredits the operation and they confirm that they will send it to my email. Hours later, seeing that they don't send it to him, I get in touch with them. My surprise is that a new customer service colleague confirms to me that the withdrawal was rejected and that my money had been credited first thing in the morning. No money refunded appears in my game history, nor did they contact me to inform me that the withdrawal had been rejected, in addition, as I tell you, how could it be that it was rejected, and both by call and by chat did their colleagues confirm to me that it had been completed? It's been 72 hours and I don't have my money, which, should have arrived instantly and I don't have it. I want to emphasize that my account is fully verified and yet at all times I have lent myself to pass on any documents they need, as long as I can receive my money, as I requested early Sunday afternoon.

Administrator's comment

We have no response from the user.

Good morning! 5 days ago I made a withdrawal in my PAF account of 100$ and left a balance of 80$ in account. This withdrawal was to an account that I had never used before since it is new and it was to have the betting money controlled. They send me an email asking for a bank statement or application certificate, I send it and then they tell me that after a thorough study they have decided to close my account for security reasons. I'm staying plaid. It is the first problem I have with the bookmaker, because it turns out that they return the remaining balance of $ 80, but I had a pending bet of $ 240 to win from dollarpea competition. I've been waiting for a response since Thursday. Does anyone know what will be done with my bet? If I did cashout I already got benefits. What can I do?

Administrator's comment

We cannot help you if your account has been terminated for security reasons based on the terms and conditions of the bookmaker.

On Tuesday I could not access my account and I contacted customer service through the chat and they told me that I had the account blocked, to wait 24h. On Wednesday I tried to access again and then I received an email stating that my account was blocked. I sent all the necessary documentation and on all Thursday they did not tell me anything. I phoned yesterday and was told that during the day the security team would contact me. I realized that I had received a transfer for the same amount that I deposited but without the benefits, so I sent an email and they told me that this was the balance of my account and that they would contact me during the day. Already at night I indicated that they had not contacted me and they indicated that it was taking them more time to manage my account... I don't understand anything, but I had about $50 of benefits and now they tell me that nothing...

Administrator's comment

We cannot help if terms and conditions are violated.

105 users

#14 in the classification of users

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List of Paf complaints

Complaints 3

Inconveniences with my withdrawal of money.

Paf ACCOUNT LOCK

Maria del Mar