Complaint
Foreign
Won't let me withdraw
April 15, 2021, 16:02
6
Good, I have been trying to verify my account for 2 days to be able to refund and they never accept the documentation. They ask me for a photo of the card but I don't have pq it's virtual, not physical. What can I do to get the money???
Amount:
500
$
Administrator's comment
We have no response from the user.
Comment
6
Complaints manager
0
Good morning. Do you have any news? Have you tried any other method of withdrawal other than via card?
Complaints manager
0
Good afternoon. Do you have any news? Have you tried any other method of withdrawal other than via card?
0
They don't give me a choice, they tell me that I have to verify that card. I proposed to register another card but they don't give me an option
0
They ask me for a photo of the card with my numbering data and expiration date, I have told them that I do not have a physical card but they don't care, my bank wants to charge me for requesting a duplicate and I didn't happen there, I have sent them all the data but always "one data is missing". Am I required by law to verify my card? Thank you for answering
Complaints manager
omar.comaethyl
0
Good afternoon. Indeed, you have to check the withdrawal method. If you don't want to do it with a card, try another withdrawal method.
Complaints manager
1
Good afternoon. Ask them what documentation they need and in what format. Tell them that you do not have a physical card.