1. About Platinum Play Casino
Platinum Play is a company with a recent presence in our country, it got its license to be able to operate in New Zealand last 2019.
It is owned by Platinum Play Gaming Ltd , based in Malta, and between the whole group there are more than 900 employees.
The main markets of this company are mainly the United Kingdom and the Nordic countries, although it also has an important presence in other countries such as New Zealand, Germany, Italy or Latin America.
to demonstrate in this way the importance they give to this aspect. They have received multiple recognitions for their rapid growth and innovation such as the "Best casino operator of the year 2019“ (EGR Nordic Awards) or the "Online Gaming Operator of the Year 2020“ (International Gaming Awards), always oriented towards the game from our mobile phones . However, in New Zealand it is still not too well known since it is not promoted much in the media either.
Regarding its website, we find a different format, with all the information located in the central part and a lot of space on both sides of the screen, it seems to us that it is not a very pleasant reading format, the page being a little confusing for access to the different games. Therefore, it seems to us much more interesting and advisable to access from its mobile version, which is its true strength.
His contact address is Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. In New Zealand, the address of your legal representative for the purpose of notifications is the following: Gran Via Puig del Castellet 1, block 2, floor 1o, 07180, Santa Ponsa (Calviá), Mallorca, Balearic Islands.
|DGOJ license year||2019|
|Official site||Platinum Play.es|
|Mobile app||Android and iOS|
NetEnt, Microgaming, 2 By 2, Evolution Gaming, ELK, Playtech, Novomatic
2. What games does Platinum Play casino offer
Platinum Play focuses mainly on slots, has a very wide selection of slots, and also has roulette. However, it does not have Blackjack, despite having been granted the corresponding license for it, a section that we miss a lot and it seems fundamental to us today.
Another aspect to improve will be the presence of poker or bingo.
It offers more than 200 different slots , with demo mode available in all of them. Despite having a search engine to find our favorite games, we miss the existence of filters, to be able to search for games by themes, suppliers, lines...
We can highlight Immortal Romance or Starburst as the most famous and favorite of users
Among its main software providers we find the best: Microgaming, NetEnt or Just for the win .
Platinum Play offers three modes of this classic and popular card game: Platinum Play Blackjack, Classic Blackjack Six Deck and Blackjack Classic 3 hand. All of them from the renowned providers Evolution Gaming or Microgaming .
Unfortunately Platinum Play casino does not have Baccarat. Despite not being as popular a game as Blackjack, it never hurts to offer it to users. We will see if they add it in the future.
Poker / Video poker
Regarding poker, Platinum Play does not have a license yet, so it does not have a poker section in its casino.
Roulette games are mainly concentrated in the live casino section, which we will talk about later. However, we find two varieties of roulette in the Table Games section: Platinum Play Roulette and Virtual Lightning Roulette.
3. Live casino
This online casino has the largest live roulette offer on the Spanish market, where we will enjoy playing real tables of a real casino room in HD quality.
Platinum Play offers 16 live roulette tables, of which 9 are dealer wheels and 7 are Live Auto Roulette tables. Here are some of them: Great Live Roulette, Auto Fast Roulette, Platinum Play Auto Roulette , etc.
Being live there is no demo mode.
Platinum Play has been awarded in this field the "Live Casino of the Year" award at the IGA (International Gaming Awards) in 2018, so we are convinced that their services (even if they are only Roulette) are up to scratch.
Platinum Play has many more promotions and offers, such as daily deposit bonuses for registered users. All of them are in the 'Promotions' section of Platinum Play.
5. JackpotAlthough there is no Jackpot section in itself, it does have some games with succulent jackpots for users, so we could look for them among its wide selection of slots.
6. How to register
Registering with Platinum Play won't take us much time. Here are the steps to follow:
- We will access your web page Platinum Play.es/es-es / and at the top of the screen we find the section to make our registration.
- We complete the form with the information requested from us (personal and contact data).
- We will confirm the data by means of the email that we will receive at the address indicated above.
- Make the first deposit and enjoy the welcome bonus.
You only have to meet two fundamental requirements to create an account at Platinum Play: be of legal age and resident in New Zealand . It is also necessary that all the data provided is true, since later our account will have to be verified with the corresponding documentation.
For the verification process of our account, it will be sufficient to send a copy or photograph of our ID and a bank or service invoice if our registered address at Platinum Play differs from the one that appears on our identity document. Sometimes it may also be necessary to verify the account of the chosen means of payment, simply sending them a screenshot certifying ownership.
It is important to know that all the information we provide to Platinum Play will be treated confidentially and securely.
7. Making a deposit and means of payment
To make a deposit we must do it by logging into user account, in the income section. It will not take us long and it is a totally safe process.
We highlight the option of depositing through ApplePay, an option that few bookmakers offer and is very convenient for Apple users, since it allows paying from the mobile without having to enter any card data, very quickly and easily.
As a negative aspect, the absence of PayPal, perhaps the most used method by sports betting and casino users, is striking.
At Platinum Play it is possible to make an income with various payment methods that we detail below:
- Bank transfer
The minimum deposit amount is NZD 10 in all cases. In addition, with the exception of the bank transfer, all of them are processed immediately.
8. Withdraw money from Platinum Play Casino
Withdrawing money at Platinum Play is a very easy process. First of all, we must bear in mind that in order to do so, our account must have been previously verified, so we recommend doing it at the time of depositing to get it out of the way and forget about this aspect.
Withdrawals are processed quickly, and the time may vary depending on the chosen payment method, with a maximum of 5 business days.
The process to request the withdrawal is simple: we will access the withdrawal section in our user account and fill in the relevant data.
9. Platinum Play app and mobile version
As we mentioned before, the Platinum Play App and mobile version are its strong point, since we are dealing with a casino oriented to the game from our smartphone or tablet.
In order to start playing we will download their Free App , in which we will find the same games as on their website, being able to play slots or live roulette. The download varies depending on what we do from one operating system or another:
- Android : we can download it from the official Platinum Play website because Google's policy in the Play Store does not allow the presence of casino or betting apps.
To download the Platinum Play App for Android from its website, you will have to access the “help" section and go to the “Platinum Play App” section, where the download link and instructions will appear. It will be a totally safe process.
However, in the App Store we only found 3 ratings, insufficient to draw conclusions about the opinion of its users.
10. Customer service
The Platinum Play customer service is quite complete, in addition to a help section to solve our most common doubts, we have at our disposal to contact them an online chat and an email.
- Online chat
- Email: help@Platinum Play.es
In general we are facing a good customer service, although we miss the presence of a contact phone, something that most bookmakers and online casinos offer today.
However, Platinum Play is a casino that receives few complaints from its users and the questions section (FAQ) is very complete.
11. Platinum Play casino license and security
Platinum Play is an absolutely reliable casino, as it has all the relevant licenses granted by the General Directorate of Gaming Regulation (DGOJ), thus offering us all the guarantees for users to play safely.
In the event that the Casino did not comply with the requirements established by the DGOJ, its license would be withdrawn and it would no longer be able to operate in our country.
Here are the Platinum Play casino licenses:
- General Betting License: 369/GA/1081
- Other Games: 368/GO/1081
- Slot Machines: 481/MAZ/1081
- Blackjack: 480/BLJ/1081
- Other Matching Bets 483/AOC/1081
- Roulette: 479/RLT/1081
- Matching sportsbook: 482/ADC/1081
Highlights the presence of a Blackjack license, although they do not offer this type of games yet.
In addition, this casino has the seals and logos of Jugarbien, Juego Seguro, +18, and the General Registry of Gambling Access Interdictions (RGIAJ).
12. Software and game providers
At Platinum Play Casino we can find leading software providers in the sector such as NetEnt, Microgaming, 2 By 2, Evolution Gaming, ELK, Playtech or Novomatic . These are the most influential, but it also has other completely trusted suppliers.
All this aimed at achieving a wide catalog of games from trusted providers to maximize the user experience.
13. VIP Club
Platinum Play has a magnificent program for VIP players : invitations to exclusive events, a personalized payment and withdrawal service, gifts for your birthday, exclusive bonuses and special draws every month (technology, travel, events, etc.).